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The Virginia Department of Transportation ("VDOT") Customer Service Center now offers a new way to access VDOT by phone. Citizens can call the VDOT Customer Service Center by calling their toll-free number 1-800-FOR-ROAD. The Virginia Department of Transportation (VDOT) established this Customer Service Center to take citizen calls and answer transportation questions 24 hours a day, seven days a week. Citizens can dial 1-800-FOR-ROAD (1-800-367-7623) from anywhere in the state to report road hazards, ask transportation questions, or get information related to Virginia’s roads.

“Now citizens only have to remember one number to get in touch with the Virginia Department of Transportation. Our service center team is available 24 hours a day, seven days a week. By handling calls centrally, we maximize our resources and allow our field crews to concentrate on their work in the community. At the same time, no citizen call will go unanswered,” said Greg Whirley, VDOT commissioner.

1-800-FOR-ROAD (1-800-367-7623) is the latest VDOT resource that citizens can use to report potholes, ask questions about road work, or request maintenance services. Virginians should continue to dial 511 to get information about traffic and road conditions. This up to the minute traffic information is also available online at The VDOT Customer Service Center is located in Salem with a satellite office in Northern Virginia. The center is staffed by 25 employees and handles up to 1,000 calls a day. On average, each call is answered in approximately 28 seconds.


  1. Gravatar for Jeanne

    VDOT’s new number will definitely assist them in better interacting with the public they serve. As we gear up for the brunt of the winter season, VDOT will utilize this reliable method to ensure that they direct resources appropriately and so that travelers can instantly connect with officials to ensure that roads are safe. I personally believe that VDOT’S use of a vanity number is an excellent idea, now I just wish that my state would use a similar program.

  2. Gravatar for William Barrow

    This comment is in regards to all of the unsynchronized traffic lights (Prince william County) on Old Bridge Road from Prince William Parkway down to Gordon Blvd.

    The reason traffic is so congested is because all the side street lights are on pressure paltes so one car can stop upwards of 20 cars at a time. In this age of conservation and current gas prices when are you going to synchronize the lights to turn green in succession.

    Not only would this alleviate the horrible congestion, but it would save citizens fuel.

    Please synchronize all these traffic lights!

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