The Virginia Department of Transportation ("VDOT") Customer Service Center now offers a new way to access VDOT by phone. Citizens can call the VDOT Customer Service Center by calling their toll-free number 1-800-FOR-ROAD. The Virginia Department of Transportation (VDOT) established this Customer Service Center to take citizen calls and answer transportation questions 24 hours a day, seven days a week. Citizens can dial 1-800-FOR-ROAD (1-800-367-7623) from anywhere in the state to report road hazards, ask transportation questions, or get information related to Virginia’s roads.
“Now citizens only have to remember one number to get in touch with the Virginia Department of Transportation. Our service center team is available 24 hours a day, seven days a week. By handling calls centrally, we maximize our resources and allow our field crews to concentrate on their work in the community. At the same time, no citizen call will go unanswered,” said Greg Whirley, VDOT commissioner.
1-800-FOR-ROAD (1-800-367-7623) is the latest VDOT resource that citizens can use to report potholes, ask questions about road work, or request maintenance services. Virginians should continue to dial 511 to get information about traffic and road conditions. This up to the minute traffic information is also available online at www.511virginia.org. The VDOT Customer Service Center is located in Salem with a satellite office in Northern Virginia. The center is staffed by 25 employees and handles up to 1,000 calls a day. On average, each call is answered in approximately 28 seconds.